Refund & Return Policy
Refund & Return Policy
We want you and your pet to be completely satisfied with your order. If your order is damaged, lost, incorrect, or not as described, you are eligible for a full refund or replacement.
Return Window:
Please contact us within 30 days of receiving your order to initiate a return or request a replacement.
Return Process:
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Items must be returned in their original condition.
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Return shipping costs are typically covered by the customer, but we are happy to assist you with the return process.
Refunds & Replacements:
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Refunds or replacements are usually issued within a few business days after we receive the returned item.
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If your package is lost or damaged during shipping, we will work with you to provide a solution.
Need Assistance?
If you have any questions or need help with a return, please contact our support team at support@pawtioncontrol.store. We’re here to help!